A.Our formulas are 100% pure and natural extracts that are a combinatiion of traditional homeopathy and herbal remedies. Our products are classified as FDA registered homeopathic drugs. These herbal extracts have the ability to penetrate into the cell membranes faster than any known substance. These extracts are fat soluble, which means that the body absorbs trace elements of the formulas directly into the skin, blood stream and immune system, bypassing the digestive system, where most drugs combat symptoms internally.

Q. Why is it important that the treatment is being absorbed into skin?

A. Although our products are applied topically, the extracts have unique properties that penetrate your skin cells to combat your condition at the source. While some prescription medications contain chemicals that can cause harmful side effects such as kidney and liver damage when absorbed through your digestive system, our all-natural ingredients cannot do that kind of damage in addition to the fact that they are absorbed straight through the skin.

Q. Is Naturasil safe?

A. Yes, Naturasil is safe to use. We ask that you try a patch test area on your skin before a full treatment regimen is started. Naturasil products are made from all-natural ingredients and are safe to use externally. All Naturasil products may be harmful if swallowed. Please keep this and all products away from children. If ingested, call the poison control center at 1-800-222-1222 and tell them the products contents. Check to see if your specific product can be taken by women who are pregnant or nursing. For proper diagnosis of all skin conditions, please see a medical professional. If you experience any adverse reaction to any Naturasil product, discontinue use of the product immediately.

Q. Can your products be used on children?

A. Naturasil for Scars, Naturasil for Stretch Marks, Naturasil for Impetigo, and Naturasil for Eczema can be used on babies, children, and adults. All other Naturasil products are recommended for adults and children 5 years of age and older.

Q. I am pregnant. Can I use your products?

A. You may use Naturasil for Scars, Naturasil for Stretch Marks, Naturasil for Impetigo, and Dermisil for Eczema, but you are not advised to use any other Naturasil products while pregnant or nursing.

Q. What forms of payment do you accept?

A. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We accept VISA, MasterCard, American Express, Discover, and PayPal. We also accept any bank debit card with a VISA or MasterCard logo. Keep in mind that if you use TeleCheck via PayPal, your order can be delayed up to 4 days while we wait for the funds to clear. However, you will be notified when your order ships.

Q. Do you accept eChecks or Visa Check Cards?

A. Yes we do accept eChecks via our website. You may also use a Visa check card to order either via fax or phone order.

Q. Is it safe to submit my credit card number to you online?

A. Yes. Naturasil.com complies with the highest standards in protecting your privacy. We will never sell or lease your information. Read more about our privacy policies under the 'Privacy' tab at the top of the page.

Q. Do you accept PayPal?

A. Yes, we accept PayPal.

Q. If I do not have a credit card, can I submit mail orders and fax orders?

A. Absolutely! Print or mail your order, including shipping fees, to:

Natures Innovation, Inc.
2723 Brickton North Dr.
Buford, GA 30518

If you are paying by check, expect mailing delays and delays in shipping by 5-7 days while waiting for the check to clear. We recommend sending a money order so that we can ship same day of receipt, if received by 2PM EST. For international orders, we require an International Money Order, payable in US dollars.

You may fax your order for a quicker response to:

FAX: 678-889-4480

Country Code #1

Be sure that:

Your order form has the correct item, return address, and quantity you would like.
A Check or Money Order in U.S. dollars payable to Natures Innovation, Inc. is included.
A return address for shipping is included.
Shipping & Handling: Domestic customers please add US $7.85
Convert. International customers please add US $15.85
Convert.

Q. Do you ship to Australia, Canada, Asia, New Zealand, Europe and other countries or continents?

A. Yes, we ship all over the world. You can purchase our products from our UK Distribution Centre in Manchester, UK at www.BuyDermisil.co.uk. All other destinations are shipped from Naturasil.com out of the USA. Simply enter your shipping destination and the shopping cart will show you your shipping options. If you have any problems, feel free to contact us. Generally, Global Priority Mail is received within 7-10 business days. Parcel post can take from 10-20 days depending on the destination. UPS Express and Postal Express can take from 4-10 days depending on customs in your country. For more information on shipping, see our 'Shipping and Returns' tab.

Q. How long will it take for me to get my order?

A. All online and fax orders are processed and shipped within 24 hours of receipt. We estimate 2 To 6 business days for product delivery using the United States Postal Service (after processing and shipment). For International orders, please see above. For more information on shipping, see our 'Shipping and Returns' tab.

Q. Can I return the unused product for a refund?

A. If you would like to return a product you must first receive an authorization to do so and your return must be received by Dermisil within 60 days from the initial date of purchase. Please email: info@naturasil.com, give us your valid reason for return, and receive the authorization before shipping product back to us.

If you have purchased the wrong product, you may exchange the unopened product by receiving authorization from us by email to return the product and mailing us the product and invoice within 30 days of the date of purchase. You must pay for return shipping, and we will send out the correct product once the original product is received. If you have opened the product, no exchange will be permitted.

Q. What are your return policies?

A. You can find our return policies under the tab 'Our Guarantee' on the top navigation bar. If you have any questions about the return policies listed, please feel free to email us at info@naturasil.com or call us at (770) 904-2499.

Q. I am a retailer and would like to carry your products. Who do I contact for more information?

A. We are continually adding products to retail shelves nationwide. For more information about getting our products on your shelves, see our 'Retail' tab at the top of the page.

Q. What is the Naturasil Affiliate Program?

A. Participating in the Naturasil Affliate Program gives you an opportunity to sell products you are confident in and receive a commission on each and every sale. Unlike other affiliate programs, Naturasil has a strong management team available to provide you with any and all tools you may need to generate sales. The Naturasil Affiliate Program is one of the best programs available on the internet; you will not find the considerable flexibility and understanding support offered by Naturasil anywhere else. For more information on our affiliate program, check out the 'Affiliates' tab on the navigation bar at the top of the page.