Return Policies

• We offer a 30 Day Money Back Guarantee on almost every product we offer except food supplements and mite treating products (pet mite/mange products ARE included in the guarantee). You must email us to ask for a Return Merchandise Authorization (RMA) number within 30 days of the initial date of purchase. You must use the product exactly as the instructions state for a full treatment period to receive an authorization for a return via email. Your request must be accompanied by an outline of exactly how the product was used.
  
  
• Products purchased in a retail store or by institutions (doctors, nursing homes, hospitals, breeders, rescue shelters, etc.) are not guaranteed and do not qualify for a refund.
  
  
• NOTE: Refunds sent with no RMA number on the outside of the package and/or are not authorized and will be returned to sender.
  
  
• Note: Due to the contagious nature of scabies and mites, naturasil.com can not accept returns or provide refunds for any scabies or mite treating products, no exception.
  
  
• We are not responsible for lost merchandise upon return. You may want to insure your return. Upon authorized return, you will receive back the original purchase price, less the original shipping cost. All authorized returns must be received by Naturasil within 15 days of authorization.

Return merchandise with RMA number to:

Trask Research, Inc.
2723 Brickton North Drive
Buford, GA 30518

• Refunds will not be given to any one customer for one specific product more than once. There is an unlimited amount of orders a customer can place with us; however our money back guarantee is void after a customer has used it for one specific product more than once. For instance if a customer buys two of one product, uses both and wants to return both products, the customer will be issued a credit for one product less shipping when the return policy is met.

Exchanges

Refused Items

Order Cancellation Policy

Self or Mis-Diagnosis