Policies

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Policies

Your privacy is critical to us! We will never sell, lease, share, trade or release any of your information. The only information kept on file is for your convenience for reordering or account creation with us. We are the only people that have access to any detailed information, and we take keeping it secure very seriously. We have cookies (temporary or permanent session information) collected while you are on our website.

For information on site privacy & security or the specific cookies we use, please read Naturasil's Privacy Information.

Shipment Packaging, Product Packaging & Labeling

Our products are labeled according to FDA regulations for homeopathic drugs, registered with the FDA, and manufactured in our FDA-registered facilities in the USA. The skin conditions our products treat can, on occasion, be embarrassing. We assure you that our products are delivered in plain packaging with only the company name, "Natures Innovation, Inc." and the return address on the outside. There is NO mention of the product within to protect your privacy.

Your Credit Card Statement or PayPal Account

Your credit card statement or PayPal account will say "Natures Innovation, Inc." without mentioning what product you ordered or what the product is used for.

Merchant Return Policy

We want you to be delighted with our all-natural products, and we offer a 33-Day 100% Money Back Guarantee.

  • We ask that you diligently use the product(s) as directed for at least 30 days.
  • Our facility must receive returns within 33 days of the purchase date.
  • Returns that do not accompany name, address and order number can not be credited to an account and will be discarded.
  • You may want to insure your return to safeguard its arrival at our facility.
  • Returns (including items shipped free) will be deducted shipping fees our company had to incur to ship the item(s) to you.

Return merchandise to:

Natures Innovation, Inc.

5317 Palmero Court

Buford, GA 30518

 

Exchanges

We will gladly exchange the unopened container for another item if you have purchased the wrong product.

Refused Items or Undelivered Packages

If ordered product(s) are refused upon delivery or undeliverable. The returned products will be subject to a 15% restocking fee. The shipping cost will be deducted from the total refund amount.

Order Cancellation Policy

Please notify us of a cancellation as soon as possible via phone toll-free 1-866-371-2499 or email during business hours of 9 AM - 5 PM EST Monday-Friday.

By using our site, you consent to our policies and procedures. If we decide to modify our policies, we will post those changes on this page. If you have any questions regarding these policies and procedures, please feel free to contact us. We will be happy to address any concerns or questions you may have.

Our policies were last modified on 04/03/2013. You are officially up to date on our policies. Now, go shopping!